DENMAN VAN VILLAGE
Terms and Conditions
- Reception Hours and Late Arrivals
Reception is open daily from 9:00am to 5:30pm. Guests arriving outside reception hours must contact reception prior to arrival to arrange alternative check-in procedures.
- Check-in & check-out
Standard check-in time is from 2:00 pm and check-out time is by 10:00 am. Check-in and check-out times may vary depending on accommodation type & availability. For security and fraud prevention purposes, guests may be required to verify their identity at check-in by providing: Valid photo identification (such as a driver licence, passport, or other approved identification)
- Payments requirements and Credit Card Surcharge
Payment for your reservation will be processed 48 hours prior to your scheduled arrival date using the credit or debit card provided at the time of booking. Any outstanding balance must be paid in full prior to arrival or at check-in unless alternative payment arrangements have been approved by Management. By confirming a reservation, guests authorise Denman Van Village to process any outstanding accommodation charges, fees, or approved additional costs using the nominated credit or debit card. A 1% credit card surcharge applies to all credit card transactions.
- Minors
All guests under the age of 18 years must be accompanied by a parent, legal guardian, or responsible adult aged 18 years or over throughout their stay.
- Cancellation Policy
Reservations cancelled within 48 hours of the scheduled arrival date will incur a charge equivalent to the first night’s accommodation. No refunds will be provided for cancellations made on the day of arrival, early departures, changes of mind, or no-shows.
- Occupancy Requirements
Accommodation rates and occupancy limits vary depending on the cabin type, number of bedrooms, and available bedding configuration. Guests must ensure their booking accurately reflects the number of people staying and the accommodation selected is suitable for their requirements. Caravan and site rates are based on two (2) guests per site unless otherwise specified. Additional guests may incur extra charges. Maximum occupancy limits apply to all cabins and sites. Failure to book accommodation suitable for the number of guests travelling may result in additional charges or guests being unable to be accommodated.
- Non-Smoking Policy
All cabins are strictly non-smoking. All guests must ensure that smoke caused by such smoking/vaping does not penetrate the common areas of the Park or any other occupant’s site/cabin in the Park. Smoking or vaping inside a cabin will incur a minimum $50.00 cleaning fee, with additional cleaning charges applied where necessary.
- Pet Policy
Pets are permitted only in designated pet-friendly cabins and caravan sites. Guests travelling with pets must ensure they have specifically booked pet-friendly accommodation. If a guest arrives with a pet and has booked a non-pet-friendly cabin or site, the reservation may be refused, and cancellation fees may apply. Guests staying in pet-friendly accommodation will be required to complete a Pet Policy Agreement upon arrival. Please see our full Pet Policy HERE
- Loss of Keys
Lost, damaged, or unreturned keys will incur a $50.00 key replacement fee.
- Damage and Excess Cleaning
Guests are responsible for any loss, damage, or deterioration caused during their stay. Additional charges may be applied for excessive cleaning, damage, missing items, or restoration costs.
- Vehicle Parking
One vehicle is included per cabin or caravan site. For security and emergency management purposes, all vehicles entering the Park must be registered with Reception at check-in. Guests may be required to provide the registration number (rego) of each vehicle associated with their booking. Only vehicles registered with Reception are permitted within the Park. Additional vehicles, trailers, or parking requirements must be approved by Management prior to arrival and are subject to availability. Guests must park only in designated areas and must not obstruct roadways, neighbouring sites, or emergency access routes.
- Rates & Accommodation Allocations
All tariffs and rates are subject to change without notice. Guests may request specific cabins or sites at the time of booking; however, requests are not guaranteed. Management reserves the right to alter cabin or site allocations where necessary due to operational requirements, maintenance, or other circumstances.
- Group Bookings
Group bookings must be approved by Management prior to arrival. Additional conditions, including security deposits, may apply for group bookings or multiple accommodation bookings.
- Management Rights
Management reserves the right to refuse service, terminate a stay, or remove any guest whose behaviour is disruptive, unlawful, or unsafe, without refund.
- Limitation of Liability
To the fullest extent permitted by law, Denman Van Village accepts no responsibility for loss, theft, or damage to guests’ personal belongings, vehicles, pets, or other property.
- Acceptance of Terms
By making a reservation, checking in, or occupying accommodation at Denman Van Village, guests acknowledge that they have read, understood, and agreed to these Terms and Conditions.
Thank you for choosing to stay with us. We appreciate your cooperation and wish you an enjoyable stay.